Frequently Asked Questions

Shipping Information

My order hasn’t arrived yet. Where is it?

If your order hasn’t arrived yet, we apologize for any inconvenience caused. Here are a few steps you can take to track your order:

  1. Check Order Status: Log in to your account on our website and navigate to the order history or tracking section. Here, you can view the status of your order and track its journey from our warehouse to your delivery address.
  2. Check Confirmation Email: Look for the order confirmation email we sent you after your purchase. This email usually contains a tracking number or a link to track your shipment directly on the courier’s website.


Do you deliver on public holidays?

Yes, we do deliver on public holidays, but please note that delivery times may vary during these periods. While our shipping partners strive to maintain regular delivery schedules, there might be delays due to the holiday rush or limited operating hours of courier services.

We recommend checking the estimated delivery date provided during checkout or contacting our customer support team for more specific information regarding delivery times on public holidays. Rest assured, we make every effort to ensure your orders are delivered as promptly as possible, even during holiday seasons.

Do you Deliver to my postcode?

To check if we deliver to your postcode, please visit our website at and proceed to the checkout page. During the checkout process, enter your postcode in the designated field. Our system will automatically verify if delivery is available to your postcode based on our shipping coverage.

Is next-day delivery available on all orders?

  • Next-day delivery is typically available on business days (Monday to Friday) and excludes weekends and holidays. Orders placed on Friday with next-day delivery may be delivered on the following Monday, depending on your location and shipping carrier’s schedule.

FAQ Second Version

What Shipping Methods Are Available?

We offer several shipping methods to cater to different needs and preferences:

  1. Standard Shipping: This is our regular shipping option that delivers your order within the estimated delivery timeframe provided during checkout. The delivery time may vary based on your location and other factors.
  2. Express Shipping: If you need your order to arrive faster, we offer express shipping services. This option usually delivers your order within a shorter timeframe than standard shipping. The exact delivery time will be provided during checkout.
  3. Next-Day Shipping: For urgent orders, we provide next-day shipping services in select areas. This ensures that your order is delivered the next business day after it has been shipped. Please check the availability of this option for your location during checkout.
  4. International Shipping: We also offer shipping to international destinations. The delivery time for international orders may vary depending on the shipping method selected and customs clearance processes in the destination country.

You can choose the shipping method that best suits your needs and budget during the checkout process. Keep in mind that shipping costs and delivery times may vary based on the shipping method selected and your location.

How Long Will it Take To Get My Package?

The delivery time for your package depends on several factors, including the shipping method you choose during checkout, your location, and any potential delays in transit or customs processing for international orders. Here’s an approximate overview of the typical delivery times based on our shipping methods:

  1. Standard Shipping: This method usually delivers your package within 5-7 business days for domestic orders. International orders may take longer, typically between 7-14 business days, depending on the destination.
  2. Express Shipping: With express shipping, you can expect to receive your package within 2-3 business days for domestic orders. International express shipping may take around 4-7 business days for delivery.
  3. Next-Day Shipping: If you opt for next-day shipping and your location is eligible, your package will be delivered the next business day after it has been shipped. Please note that next-day shipping is available in select areas and may have specific cutoff times for placing orders to qualify for next-day delivery.
  4. International Shipping: International orders typically take between 7-14 business days for delivery, but this can vary depending on the destination country’s customs clearance process and any potential delays in transit.

Keep in mind that these are estimated delivery times, and actual delivery may vary based on unforeseen circumstances such as weather conditions, customs delays, or other logistical issues. Once your package is shipped, you will receive a tracking number to monitor its progress and estimated delivery date.

How Do I Track My Order?

To track your order, please follow these steps:

  1. Check Your Email: After your order has been processed and shipped, you should receive an email confirmation with a tracking number. Make sure to check your inbox, including your spam or junk folder, for this email.
  2. Visit the Tracking Website: Use the tracking number provided in your email to visit the carrier’s website or the shipping company’s tracking page. Enter the tracking number in the designated field to view the status of your package.
  3. Tracking Updates: Once you enter the tracking number, you will see updates on the location and status of your package. This information may include when the package was shipped, its current location, and any estimated delivery dates.
  4. Delivery Notifications: Some carriers offer delivery notifications via email or text message. You can sign up for these notifications on the carrier’s website to receive alerts about your package’s delivery status and estimated delivery time.
  5. Contact Customer Support: If you encounter any issues with tracking your order or have questions about its status, don’t hesitate to contact our customer support team. Provide them with your order number and tracking information, and they will assist you in tracking your package and addressing any concerns.

Please note that tracking information may take some time to update, especially during peak shipping periods or if your package is in transit between locations. It’s recommended to check the tracking details periodically for the most up-to-date information on your order’s delivery progress.


How Do I Place an Order?

To place an order, follow these steps:

  1. Visit Our Website: Go to our website at
  2. Browse Products: Explore our range of products by navigating through the categories or using the search bar. Click on a product to view its details, specifications, and pricing.
  3. Add to Cart: Once you’ve chosen a product you’d like to purchase, select the quantity and any applicable options (such as color or size), then click the “Add to Cart” button.
  4. Review Cart: After adding items to your cart, you can review your cart by clicking on the cart icon at the top of the page. Ensure that the items and quantities are correct.
  5. Proceed to Checkout: When you’re ready to place your order, click on the “Checkout” button in your cart. You may be prompted to sign in to your account or create a new account if you’re a new customer.
  6. Enter Shipping Information: Provide your shipping address, contact details, and preferred shipping method. Double-check the information for accuracy.
  7. Choose Payment Method: Select your preferred payment method (credit/debit card, PayPal, etc.) and enter your payment details as required.
  8. Review and Confirm: Review your order summary, including items, quantities, shipping address, and total cost. Make any necessary changes or additions. Once you’re satisfied, confirm your order.
  9. Place Order: Click the “Place Order” or “Complete Purchase” button to finalize your order. You may receive an order confirmation email with details of your purchase.
  10. Track Your Order: After your order is processed and shipped, you’ll receive a tracking number via email. Use this tracking number to monitor the status and delivery of your package.

If you encounter any issues while placing your order or have questions about the process, feel free to contact our customer support team for assistance. We’re here to help make your shopping experience smooth and enjoyable!


How Should I to Contact if I Have Any Queries?

If you have any queries or need assistance, you can contact our customer support team through the following channels:

  1. Email: Send us an email at with your questions or concerns. We aim to respond to all emails promptly within 24 hours during business days.
  2. Live Chat: Visit our website and use the live chat feature to chat with a customer support representative in real-time. Our live chat support is available during our business hours.
  3. Phone: You can also reach us by phone at +1-800-123-4567. Our phone lines are open from Monday to Friday, 9:00 AM to 5:00 PM (EST). Feel free to call us if you prefer speaking with someone directly.
  4. Contact Form: Alternatively, you can fill out the contact form on our website with your name, email address, phone number, and message. Our team will get back to you as soon as possible.

No matter which method you choose, our dedicated customer support team is here to assist you with any questions, product inquiries, order tracking, or technical support you may need. We value your satisfaction and are committed to providing excellent service.

Do I Need an Account to Place an Order?

No, you don’t necessarily need an account to place an order with us. We offer a guest checkout option where you can complete your purchase without creating an account. However, creating an account has its benefits, such as:

  1. Faster Checkout: Save time by storing your shipping addresses and payment information securely.
  2. Order Tracking: Easily track your orders and view order history.
  3. Exclusive Offers: Receive special promotions, discounts, and updates on new arrivals.
  4. Wishlists: Create and manage wishlists for items you want to purchase in the future.
  5. Personalized Recommendations: Get product recommendations based on your preferences and purchase history.

Creating an account is free, and you can sign up during the checkout process or by visiting the “My Account” section on our website. If you prefer not to create an account, you can proceed as a guest and still enjoy a seamless shopping experience.